Cancellation and Refund Conditions
Our site keeps the protection of consumer rights among its top priority rules. In this sense, all kinds of problems related to products and services that you experience during your shopping on our site are meticulously evaluated and resolved as soon as possible.
It should not be forgotten that “contracts regarding books, digital content and computer consumables presented in material environment in case the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods” are outside the scope of the right of withdrawal.
However, for products outside the scope of the above article;
How many days is the return period (right of withdrawal)?
Receiver; In distant contracts for the sale of goods, it has the right to withdraw from the contract by refusing the goods within fourteen days from the date of receipt of the goods without any legal or criminal liability and without any justification. In distance contracts for service provision, this period starts on the date the contract is signed. In the contract, if it is agreed that the performance of the service will be made before the end of the fourteen days, the consumer can use his right of withdrawal until the date when the performance begins. Expenses arising from the use of the right of withdrawal belong to the seller.
In order to exercise the right of withdrawal, the Buyer must notify the Seller by fax, telephone or e-mail within a period of fourteen days, and the goods / services within the framework of the provisions of Article 4 of the Distance Sales Contract and the www.hukukfuar.com web site In accordance with the preliminary information published on the website, the packaging and its content must not be damaged and must be available for resale by the Seller. The return procedures within the scope of the Right of Withdrawal are included in the Distance Sales Contract. If this right is exercised, it is obligatory to return the original invoice for the goods / services delivered to the 3rd party or the Buyer. The cost of goods / services and delivery costs are returned to the Buyer within 14 (fourteen) days at the latest following the receipt of the notice regarding the right of withdrawal and the buyer is obliged to return the goods / service within 10 (ten) days. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be returned to the Buyer.
If there is a decrease in the value of the goods or the return becomes impossible due to a reason caused by the buyer's fault, the Buyer is obliged to compensate the damage of the Seller at the rate of defect. Payments can be made using credit card, EFT or money order methods.
Products that Cannot Be Withdrawn
Goods / services that cannot be returned by nature, goods / services that deteriorate rapidly and expire, disposable goods / services, all kinds of software and programs that can be copied. In addition, in order to use the right of withdrawal in all kinds of software and programs, DVD, DIVX, VCD, CD, MD, video cassettes, computer and stationery consumables (toner, cartridge, tape, etc.) must be.
a) Contracts for goods or services whose prices vary depending on fluctuations in financial markets and are not under the control of the seller or the supplier.
b) Contracts for goods prepared in line with the consumer's wishes or personal needs.
c) Contracts for the delivery of perishable or expired goods.
ç) Of the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts for the delivery of those whose return is not suitable for health and hygiene.
d) Contracts for goods that are mixed with other products after delivery and cannot be separated by their nature.
e) Contracts for books, digital content and computer consumables provided in the material environment if the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.
f) Contracts for the delivery of periodicals such as newspapers and magazines other than those provided under the subscription agreement.
g) Contracts for the use of leisure time for accommodation, moving furniture, car rental, food and beverage supply and entertainment or recreation, which should be made on a specific date or period.
ğ) Contracts for services performed instantly in electronic environment or for intangible goods delivered immediately to the consumer.
h) Contracts regarding the services started with the approval of the consumer before the right of withdrawal expires.
How will I return it?
Before sending the product to us, you must inform us of your return request by filling out the product return form on this page. After sending you the confirmation of the return by our technical department, please fill in the return form that comes with the package and send the product to us with a Cargo company you trust. You will be notified by phone or e-mail confirmation information. The fee for shipments made with cargo companies belongs to the sender. Counter-paid submissions will not be accepted. If the products received by us are delivered in accordance with the return conditions, the refund of the product amounts will be processed on the day the product reaches us. Which products are returned? The originality, hygiene and resalability of the product must be preserved. For this reason, we cannot take products with damaged packaging, opened, used, destroyed and similar situations. In case of product return, our request from you is to tell us your reason for returning the product.
Due to the different features of the products offered in their categories on our site, transportation and delivery conditions may vary from time to time.